Order Processing:
ALEEA processes and ships all orders anywhere in Romania. Orders are processed Monday to Friday, from 10 AM to 6 PM GMT+2. Please note that orders placed over the weekend will be processed the following Monday.

Processing Time:
Our processing time is 3-10 business days. Some of our products  are made-to-order and may not be in stock, which can affect the processing time.

Shipping Times:

• Domestic orders: Processed and shipped within 3-10 business days.
• Orders are shipped via Cargus

International Shipments

International orders are shipped and are typically delivered within 3-10 business days, depending on the destination and the location from which the order is dispatched.

Please allow 2–3 business days for order processing before your parcel is shipped. During periods of high order volume, processing may take slightly longer. Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

For international orders, card payment is required.

Customers must notify us in writing at contact@aleeastudio.com within 14 days of receiving the product, stating their intention to return it. 

CUSTOMS, DUTIES & TAXES

For orders shipped outside the European Union, customs duties, import taxes and other local charges are not included in the product or shipping price.

Depending on the destination country, these charges may be applied by the local customs authority when your parcel enters the country. The amount, if any, depends on factors such as the destination,
declared value, materials and country of manufacture.

Customs regulations and import charges vary from country to country, and ALEEA cannot determine or guarantee the amount of duties or taxes that may apply. We recommend checking your local customs regulations before placing an international order.

If applicable, any customs duties, import taxes or other charges are the responsibility of the customer.

If you choose to refuse or return a parcel because of unpaid customs duties or import taxes, the original order amount will not be refunded.

Please note: Duties and taxes are not included for orders shipped outside the EU.

RETURNS & REFUNDS POLICY

Return Policy

Orders can be returned within 14 days from the moment you received the order and notified us about your request or return. You have the right to request a return without any specific reason.

Return steps:

1. Contact us via email (contact@aleeastudio.com) giving information about your return request such as: full name, email, order number, name of the products you want to return and the reason for your return if any. Once you complete this action, you will receive an email confirming your return request.
2. Make sure all returned items are sent in their original condition and packaging including all the tags, because they are an integral part of the product. If any item mentioned above is missing, we won’t accept your return.
3. We don’t provide free return services, therefore you will have to support the return charges. Contact a courier of your choice or go to your nearest post office and send us the parcel to the address mentioned below in the returns slip. Alternatively, any courier may be used (FanCourier, Cargus, DPD, etc.), with the exception of the Romanian Postal Service. Returns made via the Romanian Postal Service will be refused.

4. Don’t forget:

• The products you return must be in their original form.
• Do not return products that have been used or washed.
• Do not remove the tags, because they are part of the product.
• The products must be returned in their original package.

Refunds Policy

Please note that your full refund will be processed within 10 working days upon receiving your return at our warehouse. 

Original shipping fees are non-refundable.

Refund timelines may vary depending on your bank or payment provider.

The following charges are non-refundable:

* Original shipping fees
* Return shipping fees
* VAT, import taxes, and customs duties

Refund steps:

1. Once we receive your return, we will check if the products meet all the return requirements of the Return Policy.
2. You will receive an email that the products are accepted for return or if they don’t meet our return requirements and we identify a decrease of value and quality, you will receive an email informing you about two options: first one is not getting a refund and us keeping the damaged product or second we can deliver the product back to you at your own expense. 

You will get your refund according to the payment method you chose for your order. For Credit/Debit Card, we will refund you the moment we accept your return, but the time for receiving your refund may be affected by your Credit Card company policies.